Terms of service

Welcome to Hezel. By visiting our store or purchasing from us, you agree to be bound by the following terms and conditions. Please read them carefully.

 General Conditions

• We reserve the right to refuse service to anyone for any reason at any time.

• All product images (such as our tan loafers 30401182_14_01.webp) are displayed as accurately as possible, but colors may vary slightly depending on your screen settings.

 Shipping & Delivery

• Standard shipping and delivery will take 5 to 8 business days from the date of order confirmation.

• Delivery times may vary slightly during holidays, extreme weather, or peak seasons.

• Tracking information will be provided once your package is dispatched.

 Accuracy of Pricing & Products

• Prices for our shoes are subject to change without notice.

• We reserve the right to modify or discontinue any product or service at any time.

• We do our best to ensure sizes and stock levels are accurate, but errors may occasionally occur.

 Orders and Payments

• By placing an order, you agree to provide current, complete, and accurate purchase and account information.

• We reserve the right to cancel or limit orders that appear to be placed by dealers, resellers, or distributors.

 Returns and Refunds

• Our return policy lasts 30 days from the date of purchase.

• All returned items must be unworn and in their original packaging.

• A flat return shipping and handling fee of $15 applies to all returns and will be deducted from your final refund.

 Intellectual Property

• All content on our platform, including the brand name Hezel, logos, images, and text, is the property of Hezel and cannot be used without our permission.

 Governing Law

• These Terms of Service and any separate agreements shall be governed by and construed in accordance with local laws and regulations.