Shipping policy

Thank you for shopping at Hezel. We are committed to delivering your favorite footwear to your doorstep quickly and safely. Please review our shipping guidelines below:

 Delivery Timeline

• Standard delivery takes 5 to 8 business days from the date your order is confirmed.

• Business days do not include weekends (Saturday and Sunday) or public holidays.

 Order Processing Time

• All orders are processed and dispatched within 1 to 2 business days.

• Once your order is shipped, you will receive a confirmation email or SMS with your unique tracking number.

 Tracking Your Order

• You can track your package in real-time using the tracking link provided in your shipping confirmation. Please allow 24 hours for the tracking information to update.

 Shipping Damages

• If your order arrives damaged (e.g., damaged shoe box or shoes), please contact our customer support team immediately with photos of the package so we can resolve the issue for you.