FAQs

General & Orders

Q1: How can I ensure I choose the right shoe size?

Ans: We highly recommend checking our official Size Guide before placing an order. If you fall between sizes, we generally recommend ordering the larger size for the most comfortable fit, especially for structured formal shoes and leather loafers.

Q2: Can I change or cancel my order after it has been placed?

Ans: We process orders very quickly to ensure prompt delivery. If you need to change or cancel your order, please contact our 24/7 Chat Support within 1 hour of placing the order, and we will do our best to accommodate your request.

Shipping & Tracking

Q3: How long will it take for my package to arrive?

Ans: Our standard shipping and delivery timeline is 5 to 8 business days once your order confirmation is sent. Please note that business days do not include weekends or public holidays.

Q4: How do I track the transit status of my delivery?

Ans: As soon as your items leave our distribution facility, we will send an automated email and SMS containing your unique tracking number and a direct link to the courier’s portal, allowing you to monitor your shipment in real-time.

Returns, Refunds & Costs

Q5: What is your return window policy?

Ans: We offer a flexible 30-day return policy. You have exactly 30 days from the original date of delivery to initiate a return or exchange request.

Q6: What are the conditions for a valid return?

Ans: To qualify for a full refund or exchange, items must be returned completely unworn, unwashed, unaltered, and with all original tags attached. The footwear must be packed inside its original, undamaged product box.   

Q7: Is there a fee associated with returning an item?

Ans: Yes. To help cover logistics, shipping, and processing fees, a flat $15 return shipping fee is applied to all returns. This flat amount will be automatically deducted from your final refund credit.